The Power of Twitter

It’s amazing what 140 characters can accomplish.

If you are an avid Tweeter, you know this social media site is the new CNN, Weather Channel, and TV Guide. You can basically find anything you want on your newsfeed and always be connected.

I myself am a Twitter addict, and have all of my other social media profiles linked to my Twitter @GFreeLaura. So when I was at a conference recently, Content Marketing World, I of course tweeted the entire time…about everything. Most of my tweets were very positive, as I am a marketing nerd and was in marketing nerd HEAVEN. But, I did have some negative tweets go out in regards to my gluten-free accommodations.

I noted on my registration that I was gluten-free, and was very excited to not have to worry about arranging my own options with the hotel and convention center. If you read my post Eating Gluten-Free at a Conference, you know that this was not the case.

Due to the almighty Twitter, word got out and my disapointing thoughts were heard. Just 24 hours after posting the review of my experience, I  received the following email from the conference event manager -

Hi Laura,

I’m the event manager for CMW. I saw your message on twitter following the event.

I wanted you to know that I take these things very seriously and  I heard your feedback and we will fix it for next year!

I definitely understand that gluten-free and vegan are NOT the same. I think we simplified the “special meals” too much!

I already have it in my improvement notes for next year.

My most sincere apologies that we did not more specifically address the needs of our gluten-free guests! Rest assured it will be different in 2013.

Kelley

Now how awesome is that?! I am very impressed that the conference staff reached out to me and genuinely want to make sure things change next year. I am also happy that us gluten-free folks are on the up and up. We will only continue to have more and more options as time goes on, and won’t be afraid to travel and maintain our diets!

Big things are poppin in the g-free world.

Tagged celiac, celiac disease, gluten free, gluten free diet, gluten free menu, gluten intolerant